Overview
At MARROW FAME SDN. BHD., we value your satisfaction and strive to make your shopping experience smooth and worry-free. We understand that sometimes plans change, so we’ve outlined our cancellation process below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed, packed, or shipped.
Once your order has been packed or dispatched, it cannot be cancelled. For orders already shipped, please refer to our Return & Refund Policy
How to Request a Cancellation
To cancel your order, please contact us immediately:
Email: marrow_fame@outlook.com
Phone/WhatsApp: +6011-1314 8012
Subject Line: Cancellation Request – [Your Order Number]
Please include your full name, order number, and reason for cancellation.
Our team will check your order status and inform you if the cancellation is possible.
Refunds for Approved Cancellations
If your cancellation is approved, refunds will be issued via your original payment method.
Please allow 5–7 business days for processing, depending on your payment provider.
Exceptions
We may reject a cancellation request if:
The order has already been shipped or is in transit.
The item is customised, special-order, or bulk-request.
The request is made outside the allowed cancellation period.
Contact Information
MARROW FAME SDN. BHD.
Website: https://marrowfame.shop
Email: marrow_fame@outlook.com
Phone/WhatsApp: +6011-1314 8012
Address: LOT NO. 8, VISTA PINGGIRAN, JALAN PINGGIRAN PUTRA, TAMAN PINGGIRAN PUTRA, 43300 SERI KEMBANGAN, SELANGOR, MALAYSIA