Overview
At MARROW FAME SDN. BHD., we are committed to providing durable and reliable hardware tools, building materials, and home improvement products that meet your needs. However, if you are not completely satisfied with your purchase, we offer a straightforward return and cancellation policy for your peace of mind.
Return & Refund Policy (Within 30 Days)
We accept returns and refund requests within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:
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Items must be unused, in their original packaging, and in resellable condition.
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A valid proof of purchase (receipt or order confirmation) must be provided.
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Return requests must be submitted via email to marrow_fame@outlook.com within the 30-day period.
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days using the original method of payment.
Cancellation Policy (Within 12 Hours)
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Orders may be cancelled within 12 hours of placement, provided they have not been processed or shipped.
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To cancel an order, please contact our support team immediately via email at marrow_fame@outlook.com with your order number and reason for cancellation.
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If the order has already been processed or shipped, we will not be able to cancel it. In such cases, you may initiate a return instead (see above).
Exceptions
Return shipping costs are not covered by MARROW FAME SDN. BHD. unless the item received was incorrect, defective, or damaged upon arrival.
We do not accept returns for:
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Items that have been used, damaged after delivery, or not in original condition.
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Clearance items.
Contact Us
If you have any questions about our Return, Refund, or Cancellation Policy, please don’t hesitate to contact us:
Company Name: MARROW FAME SDN. BHD.
Registration No.: 202501023922 (1625335-X)
Email: marrow_fame@outlook.com
Phone/WhatsApp: +6011-1314 8012
Website: https://marrowfame.shop
Address: LOT NO. 8, VISTA PINGGIRAN, JALAN PINGGIRAN PUTRA, TAMAN PINGGIRAN PUTRA, 43300 SERI KEMBANGAN, SELANGOR, MALAYSIA